Objective We are looking for a hands‑on Helpdesk & Systems Administrator to support day‑to‑day IT operations while helping evolve our infrastructure. This role bridges frontline helpdesk support and core systems administration, with responsibility for advanced end‑user support, endpoint management, and system administration tasks. This position is ideal for someone who enjoys working closely with users and systems, and who wants to grow beyond traditional helpdesk responsibilities into infrastructure ownership and continuous improvement. Responsibilities End User & Operational Support Provide Tier 2 / Tier 3 support for escalated end user issues Own, design and evolve ITSM ticketing system Act as backup for Tier 1 helpdesk, executing support when primary resources are unavailable Own complex endpoint, OS, and application issues Maintain end-to‑end ownership of tickets once assigned Endpoint & Systems Administration Install, configure, and maintain Windows servers, VMware platform and MS Entra ID cloud services Manage Active Directory, DNS, DHCP, Group Policy, and related infrastructure services Support on‑premise and hybrid infrastructure tasks Monitor system performance and proactively resolve issues Build, maintain, and enforce endpoint standards and images Follow security best practices for endpoint hardening, access control, and system configuration Support vulnerability remediation and remediation efforts as assigned Escalate security concerns, incidents, or anomalies according to established procedures Onboarding, Access, and Inventory Assist in user onboarding and offboarding when required Process access requests (applications and systems) Maintain accurate asset inventory Perform and sign off on secure wipe and asset disposal Procurement & Asset Lifecycle Responsible for hardware procurement Manage device lifecycle tasks (receiving, deployment, refresh, recovery) Act as backup for software/licensing procurement Documentation and process improvement Maintain up‑to‑date documentation of systems, configurations, and procedures Identify inefficiencies, risks, or recurring issues in the environment Propose practical improvements to stability, performance, and security Participate in infrastructure upgrades and modernization initiatives Evaluate tools and technologies that could improve operations or user experience Required Qualifications Minimum of a College diploma in Information Technology 5+ years’ experience in a similar position Excellent analytical and critical thinking skills Strong customer service and communication skills Windows Servers Services (AD, DNS, DHCP) Strong and practical knowledge of Microsoft cloud technologies Strong and practical knowledge of VMware technologies Strong networking fundamentals (LAN/WAN, Wi Fi, firewalls, routers, switches) Good knowledge of POS systems and best practices Good knowledge of cyber security standards (NIST, MITRE) Background in Cybersecurity is an asset Ability to multitask and function in a fast‑paced, high‑energy environment Bilingualism is an asset Joseph Ribkoff is an equal opportunity at‑will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin. #J-18808-Ljbffr