Work Model: Hybrid (2 days in office per week) Start Date: February 2, 2026 Contract Duration: 3 months Extension Potential: Up to 6 months Conversion to FTE: Possible Target pay rate to contractor: $20.00 CAD/hour Working Hours Overtime may be required during peak periods Team size: ~25 members Role is largely independent , with collaboration as required Candidate Value Proposition Hands-on exposure to wire payment investigations Experience supporting cross-border payments and global banking operations Opportunity to work within a highly regulated financial environment Performance Measurement Successful and timely completion of assigned case work Key Responsibilities Execute operational processes to deliver timely, accurate, and efficient service Respond to standard and non-standard inquiries from internal partners and external clients Analyze and reconcile data and documentation to ensure accuracy and SLA compliance Track performance metrics and address issues or discrepancies promptly Resolve routine issues independently and escalate non-routine matters as required Support change management initiatives focused on execution and sustainment Contribute to continuous improvement initiatives, including planning, testing, and implementation Follow documented policies, procedures, and regulatory requirements Collaborate with internal and external stakeholders to achieve business objectives Develop and maintain effective working relationships across teams Exercise sound judgment within defined guidelines to identify and resolve issues Provide input into process enhancements, tools, and training materials Work primarily independently, with broader responsibilities assigned as needed Must-Have Skills & Qualifications Completed 1-year post-secondary degree Bilingual French and English (fluent English is mandatory) Strong verbal and written communication skills Ability to prioritize and manage multiple tasks Willingness to learn and adapt in a fast-paced environment Strong collaboration and interpersonal skills Ability to influence and work across teams Proficiency with MS Office Exposure to risk and regulatory environments #J-18808-Ljbffr