Qui nous sommes Lululemon est une entreprise innovante de vêtements performants pour le yoga, la course à pied, l’entraînement et d’autres activités sportives. En établissant des standards élevés en matière de tissus techniques et de design fonctionnel, nous créons des produits et des expériences qui aident les gens à bouger, à croître, à tisser des liens et à se sentir bien. Nous devons notre succès à nos produits innovants, à l’importance que nous accordons à nos magasins, à notre engagement envers notre personnel et aux connexions incroyables que nous établissons dans chaque communauté où nous nous trouvons. En tant qu’entreprise, nous nous efforçons de créer un changement positif pour construire un avenir sain et prospère. Cela consiste notamment à créer un environnement équitable, inclusif et axé sur la croissance pour notre personnel. Job Summary The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Guest Experience Lead is part of the store leadership team, responsible for driving store performance on the floor through guest experience and team achievement of daily sales or unit targets. Guest Experience Leads provide input to team member performance evaluations, recommendations into store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor. Core Responsibilities Of The Job Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience. Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed (e.g., when other team members are unavailable). Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests. Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift. Open and close the store in accordance with the opening and closing procedures. Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results. Participate in the store’s hiring process, including recruitment, selection, and hiring recommendations, onboarding, and training. Address team member performance and support ongoing learning and development by providing direct feedback, in-the-moment recognition, coaching, demonstrations, and hands‑on experiences. Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment. Job Requirements Must be legally authorized to work in the country in which the store is located. Must have the ability to travel to assigned store with reliable transportation methods. 1 year of retail or customer experience (e.g., guest resolution, navigating difficult conversations). Some experience in leading, mentoring, or delegating with others. Job Assets (Nice to Have) Education: High school diploma/GED/equivalent, or above. Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary). For experiential stores with food/beverage service only: Food safety and/or liquor service certification. What We Look For Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences. Integrity: Behaves in an honest, fair, and ethical manner. Guest Experience: Actively creates an inclusive, high‑caliber experience and connection for every guest through team members. Leadership: Has the ability and desire to lead and inspire others; motivates, empowers, develops, and directs people as they work. Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives. Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions. Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast‑paced environment; recovers quickly from setbacks. Interactive Communication: Conveys information effectively and understands information shared while interacting with others. Work Context Work involves moving through the store with bright lights and loud music. Work is accomplished as part of a team, sometimes independently, and sometimes on a computer or other technical devices. Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg). For experiential stores with food/beverage service only: Work may involve using industrial kitchen equipment and exposure to heat in order to prepare food or beverages. Compensation & Benefits Package Base Pay Range: $22.75 - $26.17 per hour, subject to minimum wage in the location. Target Bonus: $2.00 per hour. Total Target Base Pay Range: $24.75 - $28.17 per hour. Extended health and dental benefits, and mental health plans. Paid time off. Savings and retirement plan matching. Generous employee discount. Fitness & yoga classes. Parenthood top‑up. Extensive catalog of development course offerings. People networks, mentorship programs, and leadership series. This role is for an existing vacancy. When a Pop‑Up location first opens, the initial roles are considered new vacancies. Any future openings at that same location are classified as existing vacancies. Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice. #J-18808-Ljbffr