Implementation Specialist Department: Operations Employment Type: Permanent Location: Greater Montreal Metropolitan Area, Canada Reporting To: Head of Implementation Description As an Implementation Specialist, you will play a key role in the successful delivery of client projects. Your primary focus will be to deeply understand how the platform works in order to configure solutions that meet client needs. Over time, you will build strong expertise in the platform and its deployment, while gradually increasing your exposure to client interactions. The goal is for you to eventually manage your own projects end to end, while maintaining hands‑on involvement in configuration. This role is ideal for someone early in their career who is looking to grow within a SaaS environment. You will need a pragmatic, action‑oriented mindset, with a strong ability to communicate clearly and effectively, both internally and with clients. Important: This is not a technical role involving coding, software development, or advanced IT skills. The role focuses on coordinating cross‑functional teams and projects, configuring the platform from a functional perspective, and managing client requests in a SaaS environment. What that means day‑to‑day: Platform configuration Configure the platform based on client requirements Ensure accuracy, consistency, and quality of configurations Project coordination Track project progress and ensure deadlines are met Collaborate with Sales, Operations, Product, and Tech teams Manage priorities and ensure tasks are executed effectively Request management and support Manage tickets and client requests in a structured way Analyze needs and propose appropriate solutions Follow requests through to resolution Documentation and continuous improvement Create and maintain clear documentation for users and internal teams Contribute to improving processes and best practices Support ongoing optimization of the client experience Client interaction Support clients during platform implementation Deliver user training and ensure proper adoption of the platform What you’ll need to be successful: Profile Junior profile with a strong willingness to learn and grow in a SaaS environment Interest in digital products and platforms Motivation to develop skills in project management and client‑facing roles Skills and competencies Ability to take initiative and drive tasks forward Strong organizational skills and ability to meet deadlines Logical, pragmatic, and solution‑oriented mindset Ability to manage multiple priorities simultaneously Strong communication skills, both written and verbal Ability to explain concepts clearly to different audiences Proficiency in Microsoft Office (Excel, PowerPoint, Word) Ability to quickly learn and become proficient with new tools Languages Fluency in both French and English (spoken and written) is required Nice to have Experience in project coordination or task management Experience in a SaaS environment Comfort working with digital tools or web‑based platforms Experience with ticketing systems or CRM tools (Salesforce, HubSpot, Dynamics) is a plus, not required What you’ll get in return: Personal Health & Wellbeing Integrated mental health & wellbeing support Vacation – starting at 3 weeks Wellness Days & Annual Giving Day – an extra to give back to yourself or your community Comprehensive medical and dental coverage End of the year, company‑wide shut down for you to relax and recharge Future Planning LinkedIn Learning License for upskilling & development Interested but don’t feel you meet all the requirements? Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us! Bring Your Whole Self to Work. We are proudly an equal‑opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves. What you can expect if you apply: A response to your application within 15 working days An interview process consisting of: An initial discovery call with the recruiter A first stage interview via Microsoft Teams Additional interview with the stakeholders you’ll be working with closely in the role We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know. #J-18808-Ljbffr