About the role We are looking for a customer-focused, highly energetic, and eager individual to join our team as a Junior Customer Success Specialist, responsible for assisting in managing a portfolio of our mid-market and SMB customers. This role will have accountability for understanding the customer's core value outcomes and developing a strategic success plan to help facilitate the change to maximize the value they achieve. You will be able to think strategically and execute tactically. The ideal candidate will have a background or a computer science degree, be customer-focused, detail oriented, articulate and credible with the ability to prescribe the key strategies of successful change within an organization. A typical week You will provide customers with best practices on how to use Visualping to accomplish their business goals. You will develop new and existing relationships across your customers to ensure we've strengthened our partnership and created new advocates. You will work cross‑functionally with our Solutions Architects and Sales team to ensure we're delivering a great experience to the customer and are leveraging resources appropriately. You will offer strategies for successful change management for your customers to adopt the new habit of Visualping. Develop an extensive working knowledge of Visualping products, services, and best practices. Be the trusted partner for customers at scale on use‑case and product functionality. Advocate for the customer; provide updates to internal cross‑functional partners (Product Management, Product Development, Sales) on customer perspectives, risks, strategic insights, issue resolution activities, executive briefings, and requests. Onboard new enterprise customers onto Visualping; partner with our cross‑functional team to implement Visualping's AI features on behalf of our enterprise customers. What you’ll bring Strong oral and written communication skills. Organized with exceptional follow‑through. Confidence and comfortable with customers. Command of MySQL database queries. You have strong analytical skills. You are a detailed‑oriented problem solver. What we offer A remote‑friendly environment with flexible hours with the option to work from our Vancouver office. 5 paid personal wellness days (sick days, moving days, personal days, etc.). $700 work‑from‑home equipment and furniture allowance. Team events, off‑sites, retreats, professional development and ongoing learning. Annual salary range legal disclosure: C$60,000-80,000 We welcome everyone to apply We celebrate everyone and their multiple identities. We believe that a wealth of diverse experience allows us to make better decisions together and inspires innovation so that we can better serve our customers and community. Our goal is for everyone working at Visualping to feel deeply connected to their team through mutual value, respect, and understanding. #J-18808-Ljbffr