About Us A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting‑edge of digital transformation and technology. From the multicultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in. Toronto, Ontario, Canada (Hybrid) Life Cycle Support Analyst The Life Cycle Support Analyst will lead a comprehensive life‑cycle design and optimisation of customer solutions for Hitachi Rail’s global CBTC and interlocking projects. Lead the preparation and delivery of complex Long‑Term Support contracts across multiple countries. From the bid phase through to long‑term operation, is responsible for formalising scopes, estimating life‑cycle costs (LCC), and ensuring maximum system availability. Ensures that the system remains sustainable and cost‑effective through proactive management and the execution of high‑level in‑service support contracts. Key Accountabilities Participating and supporting System Life Cycle Management: Determine within a system or a list of products the series (Part numbers) which require monitoring according to economic or technical criteria as well as the strategy of use of the final customer. Identify critical components (electronic components, hardware, and software COTS) on CBTC systems to be monitored and issue the necessary bulletins to proactively reduce risks. Ensure that all critical items are codified in the Information System. Report and announce obsolescence issues and offer solutions. Perform status analyses, sustainability assessments, or other studies to identify potential problems and their impact during the life cycle of solutions. Act as the Work Package Manager: Lead the preparation of Work Packages as part of the overall bid package for variant complexity projects. Collaborate with cross‑functional teams to consolidate inputs and define cost‑effective, risk‑adjusted warranty support strategies tailored to customer expectations. Engage with engineering, RAMS, sourcing, and industrial teams to capture warranty scope, failure risk modelling, repair strategies, and spare provisioning across the system lifecycle. Ensure alignment with contractual obligations and operational assumptions by building robust, traceable cost models for warranty duration. Contribute to the overall bid governance process by presenting and defending Work Package 6 estimates in bid reviews and gate approvals. Continuously refine the estimation methodology to reflect lessons learned, actual return rates, and evolving cost drivers, ensuring warranty proposals remain competitive, compliant, and commercially sound. Perform risk mitigation strategies: Prepare and update forecasted sustainability analyses for monitored items. Publish notifications of obsolescence to relevant stakeholders. Identify the impact of obsolescence on equipment at different physical levels (modules, cards) or functional chains of systems. Activate engineering services when redesign phases are required. Standardisation of Bid Preparation Across Business Lines: Collaborate with multiple Business Lines (BLs) to harmonise and standardise the bid proposal preparation process across regions and projects. Drive the unification of key deliverables – including the SDVa template, Cost Breakdown (CBB), and the services portfolio – to ensure consistency, quality, and efficiency in bid submissions. Support Bid Projects Through Preparing System Life Cycle Estimates: Convert client specifications into actionable service lifecycle designs in coordination with the solution architecture. Lead the planning and cost estimation for support proposals to ensure competitive and compliant warranty solutions. Manage LCC modelling and life cycle estimation, ensuring all metrics align with customer expectations and organisational goals. Key Requirements University degree in Electrical/Telecom/Systems/Mechanical (or similar) Engineering and/or significant relevant technical experience. Minimum of 5 years' experience working with cross‑functional teams without direct reporting. Minimum of 5 years' experience supporting project bids within a product‑centric technology company. Minimum of 5 years' experience in customer interface and marketing/sales experience. Demonstrated experience in a commercial organisation associated with customer interface, leadership, and delivery of engineering services. Strong knowledge of standard computer applications, including intermediate skills in Microsoft Excel and Word. Comfortable working with Excel files, Pivot Tables, and VLOOKUPs. Ability to transform complex technical data into clear, persuasive, and professional documentation in English. Strong problem‑solving, organisational, and interpersonal skills. Ability to understand contracted requirements. High‑level interpersonal, organisational, and communication skills with significant attention to detail. Preferred Qualifications P.Eng (Professional Engineer designation). Comprehensive knowledge/experience with Hitachi Rail products. Total Compensation Range: $92,000 - $118,000 Benefits Health, Dental and Vision plans – 100% of premiums are company‑paid. Retirement Savings Plan with a company contribution and a match, and without vesting period. Company‑paid holidays – 3 weeks of vacation, holiday closure, personal emergency leave days and sick days. Maternity/Parental/Adoption top‑up pay. Annual Incentive plan. Company provided Life Insurance, STD and Employee Assistance Plan. At Hitachi Rail, we welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. We are proud to be an equal‑opportunity employer. #J-18808-Ljbffr