Information Technology Coordinator Position: Information Technology Coordinator Salary: $96,326.65 to $109,999.53 annually Status: Permanent Full-time, Excluded Department: Infrastructure Location: 745 Clark Drive, Vancouver, BC Posted Date: May 8, 2026 Closing Date: May 22, 2026 The IT Coordinator plans, organizes, directs, controls, implements, and evaluates the Agency’s information technology activities/systems across three work sites in Vancouver. The position requires some evening and weekend work, and may be assigned additional work consistent with experience, education, and scope of responsibility. Responsibilities Plans, organizes, directs, controls, implements and evaluates the Agency’s Information technology and telecommunications activities/systems. Monitors and maintains Agency infrastructure, networks, system software, phone systems and IT security. Provides technical support and troubleshooting to staff and leadership, and acts as a key advisor on technology solutions, system enhancements, and information technology planning; identifies opportunities to improve workflows and organizational processes through the effective use of technology. Coordinates/manages data recovery/backup systems; provides risk mitigation strategies for issues/incidents; and troubleshoots, diagnoses, and resolves IT issues/problems. Develops and delivers training to staff on information technology tools and platforms such as Microsoft Teams and internal systems; provides guidance on information security practices, data protection, and the safe and appropriate use of technology. Provides courteous and effective technical support to staff and members of the organization ensuring computers, software, phone and voicemail and other IT systems operate effectively. Communicates effectively to understand the problem and explain its solution to staff. Offers technical solutions to staff regarding system, email, and product related issues and provides day‑to‑day support to staff on the use of technology resources. Works closely with program management to assist in the selection, implementation, and integration of software systems including Applicant Tracking Systems, Human Resources Information Systems, Enterprise Resource Planning systems, and intranet platforms; coordinates system rollouts, upgrades, and improvements across departments, ensuring systems are aligned with operational needs, agency policies, and reporting requirements. Applies problem‑solving methodologies and tools to diagnose and solve operational IT issues. Analyzes multiple alternatives, risks, and benefits for a range of potential solutions. Serves as the primary point of contact with Ministry of Children and Family Development counterparts for all information technology related matters; coordinates and communicates updates, changes, and requirements related to Ministry systems, ensuring VACFSS systems are in compliance and integrated with Ministry standards and protocols. Manages vendor relationships for IT systems and services, including establishing new vendor partnerships to source out the best cost‑effective products and services. Performs human resources functions for staff supervised, such as recruitment, setting strategies and objectives, prioritizing work, ensuring proper training, completing annual performance appraisals, encouraging employee professional development, discipline, and labour relations issues. Performs generalist duties related to the IT Coordinator functions as required and within limitations of the given job classification; provides coverage when needed for IT Technician. Indigenous Core Cultural Competencies Relational Engagement Leadership Collaborative Planning and Decision Making Emotional Competency Resilience Cultural, Spiritual Expression Qualifications Required: Bachelor’s Degree in Computer Science, Computer Systems or related field. A combination of education and experience may be considered. At least seven (7) year’s progressively more responsible information technology/system administration experience. Three years of supervisory experience leading, mentoring, and supervising staff. Preferred: Certification in network administration, cybersecurity, project management and/or business analysis. Experience in non‑profit sector, government or related environment. Experience managing vendor relationships. Experience with hybrid infrastructure: Management of Active Directory and Azure environments. Operations expertise in documentation and establishing rigorous maintenance schedules for on‑prem databases and servers. Network & Security ability to design network architecture and implement cybersecurity frameworks. Azure Administrator Associate CompTIA Security+ CCNA Other Requirements Maintains expert knowledge of the IT landscape, transformation roadmap, and awareness of the strategic importance of project execution; maintains familiarity with strategic business directions. Maintains a high level of integrity, tact and discretion when handling confidential information. Knowledge of standards and practice with respect to technology, security of technical equipment and systems, and management of technical assets. Knowledge of change management processes and project management methodologies. Knowledge of the installation, configuration, maintenance and problem resolution of hardware, software, operating systems and network components. Knowledge of service level management and performance measurement of ongoing operations of technology based systems. Knowledge of procurement, contract management and contract administration processes with respect to technology assets, such as equipment, software, and resources. This position may involve extended working hours, evenings and some weekends. Ability to type 50 wpm. Criminal Record Check, a valid BC Driver’s License and access to a safe, reliable vehicle. Benefits Extended health and dental Group life and AD&D Employee and Family Assistance Program 100% employer‑paid premiums 4 weeks of vacation Public Service Pension Plan Access to VACFSS’ Staff Support Counselor Access to Indigenous Cultural Teachings as coordinated by the Agency EEO Statement: VACFSS values a diverse work force, preference may be given to qualified Indigenous candidates as per Section 41 of the Human Rights Code. #J-18808-Ljbffr