Who we are looking for The role holder will have a lead role in the management of the Investor Anti‑Money Laundering and FATCA/CRS Team in Cayman. The team is part of the Investor Services Department. The role holder will be a strong contributor to the strategy of the department for our global client base ensuring the overall goals of the team are met. They will provide oversight and support as client manager for multiple local client relationships, both new and existing, with a focus on regulatory and risk control and change management. They will provide technical and operational leadership to the department ensuring case managers working on the underlying AML/FATCA/CRS process follow policies and procedures, are organised, efficient and provide best in class service to our clients.Summary of Key FunctionsClient Facing support during onsite due diligence visits, sales pitches and regulatory inspectionsClient Servicing – board reports/client visits and presentationsOversight of new/ongoing investor populations to ensure all reviews are completed in a timely fashion by case managers assignedRoutine Client Reporting – AML Logs, Board Reporting of unauthorized/aged tracking of investorsClient Queries and Escalations – point of contact for assigned clientsBoard Call attendance/support for assigned clientsHigh Risk Reach Outs – handling of PEP and other High risk casesGlobal Team Project ManagementAssurance letter and board letter requestsClient Off‑boarding – Collation/QA of all files to be moved offsite/to new administratorDue Diligence Questionnaires and Due Diligence CallsPeriodic Review tracking and assignmentFinal review and QA of appointed clients/group priority final review investor filesMLRO Servicing – Reporting/Meetings/DDQs/Sampling/Board Reporting and attendanceWhat you will be responsible forManagement and development of strong client relationships, representing the Investor Services AML/FATCA/CRS Team and State Street to clientsResponsible for ensuring the day‑to‑day service delivery for clients is consistently met and exceeded. Liaise with the client on development initiatives related to Investor AML or FATCA/CRSHandle or resolve complex operational and customers complaints that are referred by clients and case managersAccountable for the controls within the teams – ensuring that there is a focus on the control environmentHave a strong understanding of relevant local legislation surrounding AML standards and also knowledge of other global AML policies and procedures inclusive of Singapore, Ireland/UK, Luxembourg and United States programsDrive the development and implementation of appropriate procedures to meet internal controls, external compliance and regulatory requirementsRegular liaisons with the senior management team, providing departmental feedback on processes, client information, ensuring clear and transparent communication within the teamAttend relevant meetings within State StreetContribute to operational, client, risk and AML audits and regulatory meetings as requiredBe actively aware and partake in departmental projects to help drive the continuous improvements and efficiencies within the team and wider departmentEnsure regular meetings with case managers assigned to client cases, promote regular one‑to‑one meetings within the team and offer developmental opportunities for any direct reports and supporting case managersMonitor overall timeliness of completion of tasks for your direct reports and supporting case managersResponsible for ensuring team representation on State Street programs e.g. Global Inclusion etcFull participation in the recruitment and selection of resources for the team, ensuring effective utilisation, whilst ensuring opportunities are identified in the team for flex arrangement if requiredFull autonomy for the operational effectiveness of management of assigned clients. Responsibility for ensuring that key controls and policies/procedures are adhered toSign off on errors and implementing controls to prevent recurrenceNo responsibility for service creep, these should be escalated to more senior levelPrioritising projects lies with Senior Management however the role holder will actively participate in this processThe role holder is not responsible for allocating department wide resources and has no budgetary controlEducation & Preferred QualificationsDegree in Finance and/or Business‑Related area (minimum 2.2), or relevant working experienceACAMS certification, or other AML qualification a benefit6-8 years Fund Administration experience (preferable in an Investor Services/Transfer Agency department) with at least 4 years people management experienceA strong understanding of relevant local Cayman legislation surrounding AML/FATCA/CRS standards and also knowledge of other global AML policies and procedures inclusive of Singapore, Ireland/UK, Luxembourg and the United StatesProficient in Microsoft Office applications, particularly ExcelExperience in working to tight deadlines, with an ability to multi‑task and to work calmly under pressureExperience in client relationship management is essential for this roleGood working knowledge of AML and regulations impacting the industrySalary Range $51,000 - $84,000 Annual. The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.Equal Opportunity Statement State Street is an equal opportunity and affirmative action employer. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. Assets of inclusive development opportunities, flexible work‑life support, paid volunteer days, and vibrant employee networks help you stay connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.End Date June 29, 2026#J-18808-Ljbffr