Description AWS Canada recherche un(e) Responsable de la réussite client (CSM) pour rejoindre son équipe dédiée aux éditeurs de logiciels indépendants (ISV). Ce poste se situe à la croisée de la stratégie technologique, de la transformation des entreprises et du partenariat client. Vous serez responsable du succès d'un portefeuille d'ISV canadiens engagés dans des transformations pluriannuelles vers le cloud, le SaaS et l'IA. Votre mission est de veiller à ce que ces entreprises ne se contentent pas d'adopter AWS ; elles en tirent un avantage concurrentiel. Cela implique de les aider à migrer leurs charges de travail critiques, à accélérer l'adoption de l'IA et des agents virtuels, et à traduire leurs investissements technologiques en résultats commerciaux mesurables. Dans ce rôle, vous mettrez en relation les clients ISV avec les experts, les programmes et les équipes AWS les plus adaptés, au moment opportun, et assurerez la coordination au sein d'environnements complexes et multipartites. AWS Canada is looking for a Customer Success Manager (CSM) to join our Independent Software Vendor (ISV) team, a role at the intersection of technology strategy, business transformation, and customer partnership. You will own the success of a portfolio of Canadian ISVs navigating multi-year cloud, SaaS, and AI transformation journeys. Your job is to ensure these companies don't just adopt AWS; they build competitive advantage on it. That means helping them migrate critical workloads, accelerate AI and agentic capability adoption, and translate their technology investments into measurable business outcomes. In this role you are connecting ISV customers to the right AWS expertise, programs, and teams at the right time, and holding the thread across complex, multi-stakeholder environments. If you thrive where technical depth and business strategy intersect, and you want your work to have visible, lasting impact on how Canada's most innovative software companies grow, then this role is for you. Key Job Responsibilities Guarantee the success of an ISV portfolio, defining and implementing a clear value creation strategy from strategic milestones. Facilitate roadmap alignment workshops, executive briefings, and go‑live stages to accelerate each client's cloud and AI journey. Help ISVs build governance, operating models, and data infrastructure for sustainable transformation. Support adoption of generative AI and agentic capabilities reshaping software design, delivery, and monetization. Act as liaison between ISV clients and AWS teams (Sales, Solutions Architecture, Support, Professional Services, and Partners) to ensure coordinated, high-quality engagement. Contribute to account planning, translating strategic goals into executable actions with clear ownership and timelines. Identify and remove systemic barriers that slow customer progress, escalating with precision and urgency when needed. Lead director-level engagements, co‑innovation workshops, and strategic planning sessions with product, engineering, and technology leadership of ISV accounts. Translate complex AI and cloud solutions into business cases for senior stakeholders, bridging the gap between technical teams and executive decision-makers. Support customers through critical decisions: workload migration sequencing, AI adoption strategy, SaaS architecture evolution. Maintain structured cadence through reporting, tracking, and health monitoring across your portfolio. Apply structured delivery mechanisms and measurement frameworks to ensure customers realize the value of their AWS investment. Proactively identify risks (technical, organizational, or commercial) and drive mitigation plans before they become escalations. Challenge conventional thinking and take initiative on customer challenges, bringing new ideas, tools, and mechanisms to solve problems. Bring the best of AWS and Amazon to customers, proactively solving problems by connecting them to emerging capabilities, programs, and expertise they may not know exist. Contribute to repeatable mechanisms and internal enablement, sharing learnings from your customer engagements to raise the bar for how AWS delivers customer success in Canada. About The Team You don't need to build cloud infrastructure, but you need to understand it well enough to earn the trust of the engineers who do. On any given day, you might help a VP/Director of Product at a Canadian SaaS company understand the business case for migrating their core platform to AWS, facilitate an alignment session between an ISV's engineering team and AWS Solutions Architecture, or work with your internal team to unblock a stalled migration that is at risk of missing its go-live milestone. You’ll be working with some of Canada's most innovative software companies at a pivotal moment, when AI is fundamentally changing how software is built, delivered, and monetized. If you thrive in environments where technical depth and clear communication are equally valued, this role is for you. Basic Qualifications Plus de 4 ans d'expérience en gestion ou contribution à des programmes de transformation numérique ou cloud d'envergure, couvrant de multiples axes de travail. Expérience avérée en développement et maintien de relations avec des directeurs et des responsables techniques et commerciaux de haut niveau au sein d'organisations matricielles complexes. Expérience de travail dans le secteur des éditeurs de logiciels indépendants (ISV) ou en collaboration avec celui-ci, incluant une connaissance des modèles commerciaux SaaS, des stratégies de croissance axées sur le produit et des stratégies de commercialisation de logiciels. Expérience en gestion de programmes, incluant l'application de méthodologies de livraison structurées et de pratiques d'atténuation des risques. Connaissance des concepts d'architecture cloud, des stratégies d'adoption de l'IA, des stratégies de données et des approches de migration vers le cloud. Uniquement pour le poste au Québec : la maîtrise du français et de l’anglais est requise en raison de la nature du poste qui exige des interactions avec d’autres entités d’Amazon à l’échelle mondiale et avec les employés et les parties prenantes d’Amazon dans d’autres provinces du Canada. 4+ years of experience managing or contributing to large-scale digital or cloud transformation programs across multiple workstreams. Experience building and maintaining relationships with Director-level and senior technical and business stakeholders in complex, matrixed organizations. Experience working in or with the ISV sector, including knowledge of SaaS business models, product-led growth strategies, and software go-to-market motions. Experience in program management, including the application of structured delivery methodologies and risk mitigation practices. Familiarity with cloud architecture concepts, AI adoption strategies, data strategy, and cloud migration approaches. Only for Quebec location: fluency in French and English is required due to the nature of the role that requires interaction with other Amazon entities globally and with Amazon employees and stakeholders in other provinces in Canada. Preferred Qualifications AWS certification, such as AWS Solutions Architect, or a similar cloud certification, or Cloud Technology Certification. Experience working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage. Experience supporting or advising ISVs through SaaS platform migrations, re-architecture, or AI capability integration. Demonstrated experience facilitating executive-level workshops or co-innovation sessions. Certification AWS, telle que AWS Solutions Architect, ou une certification cloud similaire, ou certification en technologies cloud. Expérience de travail avec les technologies liées aux données et à l'IA, notamment l'IA/ML, l'IA générale, l'analyse de données, les bases de données et/ou le stockage. Expérience en accompagnement ou conseil auprès d'éditeurs de logiciels indépendants (ISV) lors de migrations de plateformes SaaS, de réarchitectures ou d'intégration de solutions d'IA. Expérience avérée en animation d'ateliers de direction ou de sessions de co-innovation. Amazon est un employeur garantissant l'égalité des chances et ne fait aucune discrimination sur la base du statut d'ancien combattant protégé, d'un handicap ou de tout autre statut protégé par la loi. Notre culture inclusive permet aux Amazoniens d'offrir les meilleurs résultats à nos clients. Si vous avez un handicap et que vous avez besoin de mesures d'adaptation ou d'adaptation en milieu de travail pendant le processus de candidature et d'embauche, y compris du soutien pour l'entrevue ou le processus d'intégration, veuillez visiter pour plus d'informations. Si le pays ou la région dans lequel vous postulez ne figure pas dans la liste, veuillez communiquer avec votre partenaire de recrutement. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&DD insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status. CAN, ON, Toronto - 99,900.00 - 166,900.00 CAD annually CAN, QC, Montreal - 99,900.00 - 166,900.00 CAD annually Company - Amazon Web Services Canada, Inc. Job ID: A #J-18808-Ljbffr