Become a BPO Management Specialist at Gorgias, specializing in enhancing customer experiences through innovative AI solutions and effective partner collaborations. Elevate e-commerce with seamless operations.This role is integral to the Gorgias 360 initiative, focusing on the full cycle of BPO partner management and automation strategy. With your 5-8 years of experience in operational leadership or related fields, you will own program economics, manage key relationships, and lead improvement efforts for customer engagement.Key Responsibilities:• Monitor key metrics for account performance• Partner with Sales for contract qualification and feasibility• Engage with BPO partners for staffing and operations• Create and execute automation roadmaps by account• Evaluate and implement operational improvementsRequirements:• 5-8 years in BPO or revenue operations• Strong experience managing cross-functional teams• Excellent negotiation and communication abilities• Proficient in AI tools for workflow automation• Ability to work effectively amidst uncertaintyAdvance Gorgias’ mission by driving innovative customer solutions through adept BPO management.#J-18808-Ljbffr
Bpo Management Specialist At Gorgias
GORGIAS
toronto, toronto
Published 22 days ago
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