WHAT IS THE OPPORTUNITY As the Senior Analyst, you will be responsible for providing technical support for services supported by our provisioning pillar across RBC & its subsidiaries within the Identity & Access Management (IAM) team with a focus on RSA Token, and Microsoft Entra ID; coordinating & reporting on various key IAM controls, as well as managing the internal knowledge base & service catalog. The analyst will also analyze the reported data & identify opportunities for further operational efficiencies and automation through collaboration with other IAM pillars. Looking for a strong individual who will build on the current team's skillset & expand it to further support RBC & its subsidiaries by coordinating, developing, leading, communicating and executing activities to ensure objectives are accomplished accordingly on time. WHAT WILL YOU DO Create and maintain a dashboard, knowledge base, and service catalog of supported items on an ongoing basis. Coordinate, report & take appropriate actions on various key IAM controls across RBC and its subsidiaries. Support, maintain and execute daily, weekly & monthly reporting processes and procedures ensuring data accuracy and business service level agreements are met. Document processes and procedures as per RBC standards. Look into innovative ways to solve existing problems using a data‑driven analytical mindset. Provide technical support for select catalog items supported by the IAM Access Request Provisioning team, with a focus on RSA Token, and Microsoft Entra ID. Establish strong working relationships across business units and platforms to build influence and impact with key business partners. Continuously identify potential issues, conflicts, and risks to analyze, mitigate and, where appropriate, elevate. Generate & maintain periodic and ad‑hoc team productivity metrics & reports. WHAT DO YOU NEED TO SUCCEED Must have: 2+ years’ experience in Identity & Access Management controls and policies. Strong technical writing aptitude with demonstrated ability in written and oral communication skills along with strong presentation skills. Previous experience working with ServiceNow and other data visualization/business insights tools, such as Tableau. Scripting or automation capability (PowerShell, Python, or similar) to streamline IAM operational work and reporting. Advanced skills in MS Excel to perform data analysis (use of functions, pivot tables, XLOOKUP, and other standard concepts). Strong critical thinking, analytical and problem‑solving skills with attention to detail to consistently meet high quality standards while handling a variety of tasks and deadlines simultaneously. Experience in providing reporting solutions with the ability to work independently as well as within a team environment. Experience working in ITIL processes – incident, problem, and change management processes. Bring ONE team mindset and identify areas of efficiency across Lifecycle end‑user enablement team. Nice‑to‑have: Experience in a matrix environment, such as a large, publicly traded corporation. Familiarity with the IAM domain and data. Background in data analysis or dashboarding and experience with data science methodologies. Ability to facilitate between and influence key decision makers. Strategic thinker with excellent interpersonal skills to work across functions and businesses. What’s in it for you A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. Leaders who support your development through coaching and managing opportunities. Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high‑performing team. A world‑class training program in financial services. Opportunities to do challenging work. Opportunities to take on progressively greater accountabilities. Access to a variety of job opportunities across business and geographies. Job Skills Critical Thinking Cyber Security Management Detail‑Oriented Group Problem Solving Information Capture Information Technology Security Managing Ambiguity Security Information and Event Management (SIEM) Vulnerability Assessments Additional Job Details Address: 16 YORK ST, TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: Application Deadline: #J-18808-Ljbffr