Enhance customer loyalty and engagement as a Customer Strategy and Insights Consultant. Apply your expertise in user-centered design to drive impactful experience strategies across the organization.In this senior associate position, focus on customer experiences and strategic planning. You will analyze user journeys and support the development of transformation roadmaps. Collaboration with multidisciplinary teams will be essential to identify insights and enhance service models effectively.Key Responsibilities:• Support the delivery of customer transformation projects• Conduct research and generate actionable consumer insights• Assist in customer journey mapping and experience initiatives• Analyze data to deliver critical insights and opportunities• Develop structured presentations and deliverablesRequirements:• Experience with customer experience and service design practices• Strong analytical skills both qualitative and quantitative• Familiarity with design thinking concepts• Exposure to behavioral insights and innovation methods• Excellent stakeholder management capabilitiesUtilize your skills to enhance customer interactions and contribute to transformational strategies that resonate across various platforms.#J-18808-Ljbffr
Customer Strategy And Insights Consultant
PWC CANADA
toronto, toronto
Published 27 days ago
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