We are looking for a dynamic and customer-focused Customer Success Specialist to join our team! You will be the first point of contact, addressing inquiries, resolving issues, and ensuring customer satisfaction. If you enjoy helping others, problem‑solving, and delivering excellence service, this role is for you! Responsibilities Review and validate orders through entry process (automated), order processing; Confirms orders to customers; Opens engineering change requests as needed; Follows-up and review ECO information; Escalating issues to specialized teams; Tracks orders with the planning and shipping team to meet customer needs; Product forecasts/alignment with protect revenue quota; Authorizes the return of material; Resolving complaints or technical issues; Completes orders for production made externally; Responding to customer inquiries via phone, email; Resolving immediate customer issues or inquiries; Addresses customer complaints, troubleshooting, or providing assistance when needed, providing general support; Ensure customer satisfaction and maintain positive relationships. Qualifications Essential – DEC in administration or minimum 4 years of experience in a similar position Essential – Experience in a manufacturing environment Essential – Knowledge of the microsoft suite office Essential – Knowledge of an ERP system Essential – bilingualism (French & English) Asset – Knowledge of the EPICOR system Employment Conditions Because your well-being fuels our success, we embrace a flexible hybrid model that blends connection and autonomy . Enjoy an agile way of working that combines collaborative time in the office with remote work—supporting both performance and personal balance. Here, we don’t choose between career growth and well-being: we invest in both. #J-18808-Ljbffr