Overview Join a purpose‑driven winning team committed to results in an inclusive, high‑performing culture. The Performance and Capacity Management (PCM) team works across the Bank’s banking and wealth management divisions to minimize production outages, deploy monitoring tools, investigate performance bottlenecks, and support production incidents. As a Sr. Manager, you will lead a team of senior engineers, drive tool onboarding, tune alerts, create complex queries, and maintain service-level objectives (SLOs) data. Responsibilities Champion a customer‑focused culture to deepen client relationships and empower the broader organization. Core accountability for creating, maintaining, and reporting SLOs for Infrastructure Operations. Lead the implementation and modification of PCM tools (Dynatrace, Splunk, etc.) across business lines. Facilitate the use of technology and automation tools to improve SLO processes. Ensure day‑to‑day activities align with the Bank’s risk appetite and risk culture. Drive a high‑performance, inclusive work environment for the engineering team. Skills & Qualifications Technology background or degree in a related field. 10+ years of industry experience, preferably in financial technology. Expertise in technology service management, operations, and stability data collection. Deep knowledge of PCM tools such as Dynatrace and Splunk. Benefits Diversity, equity, inclusion, and allyship through Employee Resource Groups and bias‑free practices. Accessibility and workplace accommodations to remove barriers. Upskilling via online courses, cross‑functional development, and tuition assistance. Competitive rewards program, including bonuses, flexible vacation, and benefits from day one. Community engagement opportunities such as hackathons, contests, and cultural events. Location: Toronto, Ontario, Canada Scotiabank is committed to diversity, equity, and inclusion and provides an accessible workplace for all employees. #J-18808-Ljbffr