Rémunération $22.00 - $27.21 CAD Emplacement Orillia, Ontario, Canada Secteur d'activité Services bancaires personnels et commerciaux Horaires 15 heures Description du poste Le poste de Customer Experience Associate chez TD Canada Trust consiste à fournir un service client de qualité, traiter les transactions financières et recommander des solutions bancaires adaptées aux besoins des clients. Responsabilités Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics. Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters. Respond and resolve customers' concerns using standard procedures and escalating non‑standard activities, as necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner. Connect personally with customers to advise them appropriately and clearly on banking solutions and processes. Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities. Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence. Qualifications High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Strong administration, organizational, planning and time management skills to work in a fast‑paced environment. Hands‑on knowledge of using MS Office (Word, Excel, and Outlook) and internet. A go‑getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities. A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner. Formation et intégration Des séances d’intégration et de formation seront organisées pour assurer que vous disposez des outils et ressources nécessaires pour réussir dans votre nouveau poste. Programme de rémunération globale Mis à disposition du personnel, le programme de rémunération globale de la TD inclut le salaire de base, la rémunération variable et d’autres régimes clés tels que les avantages sociaux en santé, les régimes d’épargne et de retraite, les congés payés, les avantages bancaires et les programmes de reconnaissance. #J-18808-Ljbffr