Overview At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will feature 48 teams and be hosted by Canada, Mexico and the USA. This new format will redefine excellence, generating opportunities for greater participation and engagement across North America and worldwide. Join our team to plan and deliver this extraordinary experience. Department: EVS - Match Day Only Employment Type: Fixed Term Contract Location: Toronto Position Stadium Security Crowd Management Specialist Key Responsibilities And Oversight Operational Delivery – Spectator Areas Oversee Private Security personnel deployed across public concourses, vomitories, seating bowl access points, circulation corridors, stairwells and vertical movement points, and designated spectator holding or contingency areas. Ensure deployment aligns with approved Dot Planning and VSSP zoning. Maintain operational integrity of access control between public and restricted areas. Crowd Flow & Zoning Integrity Monitor spectator density and movement patterns. Support mitigation of congestion, bottlenecks, and late‑arrival surges. Ensure spectators remain within ticketed zones. Identify and escalated emerging crowd risks or unsafe behavior. Coordinate with Private Security Supervisors to adjust deployment as required. Compliance & Standards Monitor adherence to FIFA operational directives relating to crowd management and zoning. Ensure Private Security personnel enforce access control in accordance with approved post orders. Identify and escalated deviations from approved operational planning. Incident Management & SOC Coordination Monitor, document, and report crowd‑related incidents within spectator areas. Immediately escalated significant crowd incidents to the FIFA Safety and Security Senior Manager and Stadium Operations Center. Support coordinated response in alignment with FIFA Security directives. Provide timely situational updates through established reporting channels. Participate in post‑incident reviews where applicable. Stakeholder Liaison Coordinate operationally with Private Security supervisors, Stadium Operations, Guest Services teams, Access Management, and Law Enforcement when tactical intervention is required. Ensure clarity of escalation pathways for crowd‑related incidents. Maintain professional conduct in high‑density, high‑pressure environments. Reporting & Administration Maintain accurate operational records relating to crowd deployment and incidents. Submit Match Day updates and post‑match summaries as required. Support compliance verification and operational validation processes. Your Profile ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, assuming consequences and learning from mistakes. DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances. INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, influencing others, and maintaining a network of support contacts. INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. LEADERSHIP: Ability to lead contacts/colleagues/partners, encourage teamwork, and delegate authority/decision‑making power as needed to produce the expected results. VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans. Education & Qualifications Relevant professional certifications in event operations or safety management are an advantage. Work Experience Minimum 3–5 years of experience in security operations, preferably in major events, hospitality, logistics, or VIP environments. Experience supervising or coordinating private security services. Experience in crowd management at large scale events. Strong understanding of access control, incident response, and operational security principles. Major event or international tournament experience is an advantage. Languages Fluent in English. Spanish and/or French proficiency is a plus. Technology Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools. Benefits Additionally, FIFA 26 offers a competitive benefits package, which includes medical, dental, vision, disability insurance, life insurance, and a 401k retirement plan. #J-18808-Ljbffr