Elevate the customer service landscape as a Project Coordinator. Lead the deployment of innovative solutions while managing technical requirements and operational efficiencies.In this role, you'll coordinate and implement various IT projects, collaborating with multiple departments to overcome customer challenges. Your responsibilities include analyzing workflows, troubleshooting technical issues, and preparing training materials for new systems. Maintaining communication with agents and leadership is key to supporting daily operations and feedback.Key Responsibilities:• Lead project coordination from initiation to completion• Recommend workflow improvements for better efficiency• Document technical issues and liaise with IT for resolutions• Monitor performance metrics for service enhancements• Assist in creating onboarding materials for new toolsRequirements:• Bachelor’s degree in Business Management or related field• 2-3 years supporting IT change and process improvements• Proficient in Salesforce, Google Workspace, Microsoft Office• Strong organizational and analytical skills• Bilingual in French and English for clear communicationShape a best-in-class customer-driven environment through your project coordination expertise.#J-18808-Ljbffr
Project Coordinator For Customer Experience Enhancement
GROUPE DYNAMITE INC.
mount royal, mount royal
Published 27 days ago
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