Acumatica Overview Acumatica is a leading provider of cloud business management software that empowers small and mid‑size businesses to unlock their potential and drive growth. Built on the world’s best cloud and mobile technology, Acumatica delivers a suite of fully integrated business management applications including Financials, Distribution, CRM, and Project Accounting on a robust and flexible platform. Job Description Position: Customer Success Partner Manager – Canada (Bilingual – French & English) Responsibilities Achieve world‑class NPS/CSAT scores, retention, churn and contraction mitigation, renewals and expansion goals via effective territory management. Coach and teach partner Customer Success Managers (P‑CSMs) to excel at customer success. Own and manage customer escalations and coordinate across departments to final resolution. Assist P‑CSMs with policy and license questions. Contribute to Customer Success best practices. Qualifications 5+ years of SaaS or ERP experience, preferably in Sales, Implementation or Support roles. Located in Canada. Must be bilingual in French and English (written and verbal). Excellent oral and written communication skills. Strong ability to work efficiently and effectively in a telecommuted environment. Excellent listening, questioning, consensus building, de‑escalation and problem‑solving skills. Experience coaching and mentoring others in customer success. Experience with high‑stakes account management, subscription renewals, churn/contraction mitigation, and expansion. Passionate about driving customer satisfaction and making good business decisions. Eagerness to learn new software, processes or policies and share that knowledge. Fast learner, resourceful and self‑directed. Detail oriented and organized. Comfortable interacting with C‑Level executives of 100+ employee companies. Ability to manage tense situations and bring them to effective resolution. Proficiency in handling diverse workloads and prioritizing effectively. Enjoys a dynamic, continuously evolving work environment. Team player, willing to contribute to overall success of the team. Additional Information Acumatica is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. If you have a disability and need a reasonable accommodation to search for a job or submit an online application, please e‑mail This email is exclusively for disabled job seekers. Only emails sent for this purpose will be returned. Other emails will not receive a response. Certain roles are eligible for additional rewards, including annual bonus and stock. Awards are allocated based on performance. Some roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on terms of the plan and the employee’s role. #J-18808-Ljbffr