Location: Lachine, Quebec, CA, H8T 1X5 Customer Care Representative Reporting to the Customer Care Manager, this position provides accurate and prompt service to customers and upsells related products. Ariva encourages the development and advancement of our employees. Duties Processing accurate and efficient orders and resolving customer order issues Following-up and expediting with appropriate personnel on all outstanding customer orders and requests Maintaining accurate records of all customer transactions, providing efficient follow-ups, resolving outstanding customer orders or concerns Maintaining high standards of telephone etiquette Attending product knowledge seminars and staying current on all company policies, business processes and SAP integration Qualifications Ideally, one to two years related work experience Strong customer service skills (product knowledge and SAP familiarity are a definite asset) Client-oriented, problem-solving, listening, teamwork, detail-oriented Strong communication skills * Respect for company values: Caring, Accountability, Collaboration and Entrepreneurship Benefits Alternative Work Arrangements: hybrid remote work and flextime A modern and spacious environment Competitive compensation, including annual bonus plan An Employee and Family Assistance Program A pension plan with matching company contributions Employer-paid development and continuing education * English bilingual: if listed, this qualification is required since this function requires regular verbal and/or written interaction with customers, partners and/or our American subsidiaries. Domtar is firmly committed to placing greater emphasis on the principles of equity, diversity and inclusion to empower all employees to reach their full potential. We form a dynamic team whose diverse backgrounds and wealth of perspectives are one of the keys to our success. We offer an inclusive, rewarding and safe work environment with opportunities that will help grow your skills. #J-18808-Ljbffr