Alldus is hiring on behalf of a leading Canadian organization for an experienced ServiceNow Business Process Consultantwith deep expertise in Customer Service Management. This is a high-impact opportunity to help optimize customer service and field service workflows on the ServiceNow platform across Canada. Responsibilities: Analyze Canadian business requirements and translate them into optimized ServiceNow CSM workflows. Partner with stakeholders nationwide to streamline and improve field service operations. Develop detailed process maps, documentation, and functional specifications. Recommend strategic ServiceNow CSM configurations and automation approaches. Support change management initiatives, including end-user training and knowledge transfer sessions tailored to Canadian teams. Requirements: 3+ years of hands-on experience with ServiceNow CSM and business process consulting. Demonstrated knowledge of field service workflows and industry best practices. Strong analytical, documentation, and stakeholder engagement skills. Experience collaborating with ServiceNow developers and solution architects in cross-functional environments. ServiceNow certifications in CSM or related modules. Location: Open to candidates across Canada (remote or hybrid, depending on project requirements) Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function Job function Other, Consulting, and Information Technology Industries Information Services, IT Services and IT Consulting, and Software Development Referrals increase your chances of interviewing at Alldus by 2x Get notified about new Business Process Consultant jobs in Canada . Ontario, Canada CA$95.00-CA$ hours ago British Columbia, Canada CA$65,000.00-CA$75,000.00 2 weeks ago ServiceNow Business Process Consultant-IRM/SECOPS Business Process / Oracle Fusion Consultant Moose Jaw, Saskatchewan, Canada 1 month ago Canada CA$70,000.00-CA$80,000.00 3 weeks ago Mandate: Business and Process Analyst ID659 Senior Healthcare Business Analyst (Remote) Business & Technical Documentation Analyst- Remote, Canada TELUS Operations, Business Performance Analysis Specialist - Canada and Central America Business Analyst, Canada Payroll - French Toronto, Ontario, Canada CA$70,000.00-CA$80,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr