Overview Founded in 1989 and built on a reputation of trust and dependability, Puresource distributes natural products to over 3,000 independent and national retailers across Canada from three warehouses in Alberta, BC and Ontario. With over 3,400 natural & organic wellness products to choose from, we deliver full-service solutions to support brands to grow their business in Canada. Puresource is proud to be your dedicated Canadian partner in the natural products channel. Our mission is to provide Canadians with natural products to optimize their health. To do this, we support our brands and retail customers with market leadership and exceptional customer service. The measure of our success is built on the growth of our partners and dedicated teams that create great customer experiences every day. Job Overview Existing vacancy. Start pay: $47,000 per annum. Scope for the Position To provide consistent sales representation to existing Puresource customers, assigned new customers and all customer requests, thereby reducing misunderstandings, improving customer service and boosting sales and to supply on time and accurate order processing. Basic Function of the Position Answering Phones: Answer phone calls in a courteous and pleasant manner in line with Puresource's mission of providing the best customer service to its customers. Processing Orders: Reps input all company orders with accurate store and order information and ensure appropriate follow‑up whether received by phone, fax or e‑mail. All orders are handled following a call. Reps call customers to confirm receipt of fax or e‑mail orders, clarify issues, inform if a product is out of stock or discontinued, and provide alternatives. Upselling through bi‑weekly sales or volume deals is performed to increase sales. Reps meet all timelines set in our policies and check fill rates. Reps maintain the order database per the SOP. Catalogue: Puresource publishes a bi‑monthly catalogue highlighting specials, new items, and promotions. Reps ensure customers are aware of these promotions and encourage trial of these items. Unpublished discounts, promotions or demos must be approved by the Sales Manager. Sales Support: Reps provide active support to all other sales teams and maintain good communication with the Outside sales team regarding customer issues, needs, or referrals. Customer Service: Reps provide excellent customer service and aim to ensure the customer has a positive experience with the Inside Sales Department and will continue doing business with Puresource. Duties and Responsibilities Processing all customer orders accurately Answering phone orders Communicating with all departments within Puresource to ensure excellent customer service Ensuring special shipping costs are expressed to the customer and communicated to the Shipping Department Communicating customer needs/issues to outside sales Communicating with customers, making outbound calls to potential customers, and following up on leads. Researching and qualifying new leads Understanding customers' needs and identifying sales opportunities Maintaining a database of current customers Staying informed about competing products and services Participating in meetings to discuss benchmarks, personal and team goals Performing other duties as assigned Required Qualifications, Education, Experience, Training, Skills, Background, Certifications Post‑secondary education or equivalent work experience Bilingual in English and French mandatory Driven and willing to develop your skills within a growing company Ability to function successfully both independently and in a team environment Strong work ethic, positive team attitude and ability to multitask in a fast‑paced environment Personable and comfortable communicating by phone and e‑mail Inside sales experience preferred (3–5 years) Proficient with Microsoft Office Suite Solution oriented Highly organized with superior attention to detail Ability to multitask and manage time efficiently Sales experience and business acumen considered an asset How to Apply Qualified candidates can submit resumes through LinkedIn or by e‑mail to Please include the job title (Inside Sales Customer Service Specialist) in the subject line. The Human Resources Team will be in touch if your qualifications match our needs. Due to the high volume of applications, only candidates selected for next steps will be contacted. Equal Employment Opportunity Statement Puresource complies with applicable human rights legislation and provides accommodation during the recruitment process where required by law. Applicants requiring accommodation may contact Human Resources at during the requirement process. Artificial Intelligence Policy Puresource does not use Artificial Intelligence to make hiring decisions. Where automated tools provided by third‑party job platforms are used, they are limited to confirming basic eligibility requirements only. For more information about our company, visit or #J-18808-Ljbffr