Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! Lightspeed is looking for a Revenue Operations Manager to join our Global Revenue Planning & Reporting team as the owner of GTM governance, operating rules, and performance tooling. In this role, you’ll define how the GTM organization runs - setting the policies, business rules, and system requirements that keep Sales, Marketing, and Finance aligned and moving in the same direction. This is a high-ownership role for someone who thinks in systems and thrives on clarity. You’ll sit at the intersection of strategy and execution, translating GTM policy into airtight business rules and making sure those rules are reflected accurately across every tool and process the organization depends on. What you’ll be doing Own GTM operating rules – define and maintain the rules of engagement that govern how the GTM org works: account categorization, routing, ownership assignment, and lifecycle status definitions across Salesforce and connected systems Translate policy into system requirements – act as the bridge between GTM leadership decisions and Information Systems, ensuring every business rule is documented, implemented, and auditable Own metric governance – define and maintain the metric definitions, attribution rules, and reporting standards that the business relies on to measure itself; be the authority when definitions are challenged or inconsistent Govern major GTM process changes – lead cross-functional alignment on significant process changes (new business models, routing overhauls, territory changes) from policy definition through system implementation Define tooling requirements – identify gaps in the current GTM tooling stack, articulate requirements clearly, and partner with Systems and Data teams to deliver scalable solutions Build governance infrastructure – document policies, business rules, and process frameworks in a way that makes them accessible, maintainable, and usable by the teams who depend on them And a little bit of… Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role. You write the rule before you build the workflow – policy clarity is your default, not an afterthought You can hold a room of GTM leaders to a definition and make them thank you for it You close loops – when you own something, it gets done and stays done You see governance as an enabler of speed, not a blocker of it How you will succeed GTM business rules are documented, current, and auditable – no tribal knowledge Reduction in cross-functional escalations caused by undefined or conflicting rules Policy‑to‑implementation cycle time shrinks quarter over quarter Core GTM metrics have a single, agreed definition that stakeholders actually use Tooling gaps are scoped and handed off with structured requirements – not just flagged Governance docs are maintained and usable, not shelfware What you need to bring 5+ years of experience in Revenue Operations, Sales Operations, or a GTM strategy & operations function Salesforce fluency – you understand how object relationships, workflows, and automation translate business policy into operational reality Proven experience owning business rules, attribution frameworks, or operating model governance in a B2B SaaS environment Strong cross‑functional track record – you've worked with IS, Data, Marketing, and Sales leadership to drive aligned decisions and system changes Comfort working with BigQuery and Looker to validate, QA, and interrogate data that underpins business rules Experience documenting complex policies and translating them into clear, actionable requirements for technical teams Bachelor’s degree in Business, Finance, Operations, or a related field Familiarity with Looker, Pigment, or Spiff is a plus Fluency in English is required for this position You’ll enjoy A flexible work environment that empowers you to do your best work A culture that celebrates performance The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard Career-defining opportunities Benefits Flexible paid time off and remote work policies Equity options, because this is your company too Contributions to your pension plan. Your future matters Training opportunities to grow your skills and career Health and wellness credit so you feel your best Time off to volunteer and give back to your community Interest groups, employee‑led networks, social committees to sponsored sports teams Computer purchase program to get your personal Macbook Enhanced parental leave to support growing families Final thought Studies show that gender‑coded words significantly reduce the number of women applying. Use this link to find out if your job description is gender‑neutral: #LI-TL2 To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier‑free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. #J-18808-Ljbffr