Position Name – ServiceNow Implementation Specialist / Solution Architect – Digital Product Release (DPR) Type of hiring – Fulltime Location – Remote Canada Job Description We are seeking a ServiceNow Implementation Specialist / Solution Architect with strong expertise in ServiceNow Digital Product Release (DPR) to design, implement, and optimize end-to-end product lifecycle and release management solutions.The role focuses on enabling product-centric operations, ensuring seamless coordination between product management, development, testing, and operations using ServiceNow’s DPR capabilities. The ideal candidate will act as a trusted technical advisor, translating business requirements into scalable ServiceNow solutions aligned with enterprise and TM Forum best practices.Key ResponsibilitiesLead the end-to-end design and implementation of ServiceNow Digital Product Release (DPR) solutionsDefine product lifecycle models, release governance, workflows, and data models within DPRDesign integrations between DPR and other ServiceNow modules (ITSM, CSM, TSOM, SPM, DevOps)Ensure solutions align with ServiceNow best practices, scalability, and performance standardsDesign and implement integrations with CI/CD tools (e.g., Git, Jenkins, Azure DevOps)Configure DPR components such as Product definitions and hierarchies, Release planning, milestones, and dependencies, Approval workflows and release governanceWork closely with Product Managers, Release Managers, Engineering, QA, and Operations teamsAlign DPR with TM Forum Open APIs and telecom-grade product models (where applicable)Required Skills & Experience5+ Years of ServiceNow implementation experienceHands‑on experience with ServiceNow Digital Product Release (DPR)Strong understanding of:Release and deployment governanceAgile / SAFe / DevOps methodologiesExperience with Flow Designer, IntegrationHub, and ServiceNow data model designStrong communication and stakeholder management skillsPreferred / Nice to HaveExperience in Telecom, Technology, or Large Enterprise environmentsKnowledge of TM Forum frameworks (ODA, SID, Open APIs)Experience integrating DPR with ITSM, CSM, TSOM, DevOps, or SPMServiceNow certifications:CSA (Certified System Administrator)CIS (ITSM / CSM / SPM)ServiceNow Implementation Specialist or Architect certificationsDPR solution architecture and design documentsConfigured and deployed DPR workflows and product modelsIntegrated release management ecosystemGovernance dashboards and reportingProduction‑ready DPR implementation aligned with business objectives#J-18808-Ljbffr