Join as a Customer Support Manager focusing on operational excellence in public safety technology. Lead a diverse team to enhance customer experience through effective management and technical oversight.This managerial position involves guiding support specialists across various tiers, promoting a culture of continuous learning, and managing critical escalations. You will analyze performance metrics and implement process improvements that balance reactive support with proactive initiatives.Key Responsibilities:• Lead and mentor a team of support specialists• Manage day-to-day operations for customer support services• Develop customer engagement and training materials• Conduct root cause analysis for support challenges• Collaborate with technical teams on escalation solutionsRequirements:• Bachelor's degree in a relevant field is essential• 6-8+ years in customer support, minimum 2+ years in management• Proven experience in a software support environment• Excellent communication and leadership skills required• Proficiency in support ticketing systems essentialScale new heights in customer support while making a meaningful difference in community safety through technology.#J-18808-Ljbffr
Experienced Customer Support Team Manager
VERSATERM
ottawa, ottawa
Published 27 days ago
Report job