WHO WE ARE We are a fast-growing technology company building cutting-edge enterprise software that powers advanced tracking and analytics solutions in online advertising. We are looking for a motivated, detail-oriented Technical Support Engineer (L1) to join our team and grow with us. This is a great opportunity to gain hands-on experience with a high-performance platform and develop technical skills in SQL and debugging. RESPONSIBILITIES Act as the first point of contact for Level 1 support tickets Monitor live chats and assist users proactively Investigate and troubleshoot platform issues using logs and internal tools Run and manage basic SQL queries , with guidance and oversight Escalate complex problems to the development team with clear and structured tickets Maintain and update internal documentation Follow up on issues until full resolution Learn and grow technical skills to handle increasingly complex platform tasks TECHNICAL QUALIFICATIONS Required Skills Some experience in technical support, operations, or related field (can include internships or coursework) Good understanding of SQL (MySQL or similar) Comfortable learning and navigating new platforms Strong written communication skills High attention to detail and proactive problem-solving Ability to multitask and follow issues to resolution Preferred Skills (Nice to Have) Experience with ticketing systems (Jira, Zendesk, etc.) Exposure to ClickUp or other project management platforms Interest in tracking systems or ad tech platforms Basic scripting knowledge (Python, Bash, or similar) IDEAL CANDIDATE Detail-oriented and analytical Eager to learn and grow technical skills Proactive, solution-driven, and able to take ownership of tasks Comfortable communicating technical issues to non-technical users Salary: CA$30,000 – CA$45,000 per year #J-18808-Ljbffr