Step into a supervisory role with Serco Canada Inc. as a Customer Service Center Supervisor in the DriveTest Centre. You will be responsible for leading staff and enhancing service delivery.As a Center Supervisor, your role involves coordinating team activities, maintaining compliance, and addressing customer needs efficiently. Your hands-on approach will ensure that services meet all standards while empowering employees to perform their best. The position demands a blend of technical knowledge and exceptional customer service capabilities.Key Responsibilities:• Direct the activities of front-line employees daily• Address operational issues and communicate effectively• Lead and educate staff on processes and tools• Review staff performance and provide necessary training• Ensuring safety compliance at all service pointsRequirements:• 4-6 years in a supervisory role• Experience in customer service or related fields• Strong decision-making and stress management skills• Familiarity with MS Office applications• Compliance with background checks requiredBring your leadership skills and customer-first mindset to this essential role at Serco Canada.#J-18808-Ljbffr
Customer Service Center Supervisor
SERCO
kitchener, kitchener
Published 23 days ago
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