Centralized Services Engineer At GPL Technologies, our mission is to provide powerful, reliable, and innovative technology services and leadership to creative companies by combining specialized industry expertise with excellence in engineering. We support leading media and enterprise organizations by delivering secure, high-performance infrastructure and managed services that power mission‑critical operations.We are seeking a Centralized Services Engineer to support and enhance client environments through proactive monitoring, automation, documentation, and process standardization. This role plays a key part in maintaining operational excellence across our Managed Services client base.Job Summary The Centralized Services Engineer is responsible for supporting remote monitoring platforms, enforcing change management standards, maintaining cybersecurity posture, and ensuring infrastructure reliability across multiple client environments.This role acts as an escalation point between Service Desk and Senior Engineering teams and requires strong communication skills to interface directly with Managed Services clients when needed.Key Responsibilities Remote Monitoring & Managed ServicesSupport and maintain remote monitoring and management platforms across client environmentsAdminister endpoint and network monitoring toolsSupport Endpoint Detection & Response (EDR) and Mobile Device Management (MDM) platformsManage Backup as a Service solutions, including verification and test restoresMaintain accurate and up-to-date client documentation and IT process standardsSecurity & Firewall ManagementConfigure and troubleshoot firewalls and switches (Palo Alto and Fortinet preferred)Monitor security advisories and implement improvements based on cybersecurity best practicesMaintain vulnerability management and security posture across client systemsPatch & Change ManagementExecute and verify server and workstation patching routinesEnforce structured change control for firewalls, Microsoft 365, and network infrastructureMaintain system reliability through proactive monitoring and remediationScripting & AutomationDevelop and maintain PowerShell scripts to automate maintenance tasksSupport RMM tool deployment and configuration across environmentsContribute to automation initiatives to improve efficiency and consistencyProcess Improvement & DocumentationIdentify opportunities to improve infrastructure reliability and documentation standardsMaintain SOPs and internal documentation for Centralized IT Services processesQualificationsExperience working in a Managed Services Provider (MSP) environmentStrong experience with RMM, PSA, and related MSP toolsExperience supporting Windows, macOS, and Linux environmentsExperience with Microsoft 365 and Google Workspace administrationExperience with hypervisors including VMware, Hyper‑V, or ProxmoxFamiliarity with enterprise storage and NAS systemsExperience with IdP/SSO solutions (Okta, Microsoft Entra preferred)Understanding of SAML, OAuth, OIDC, and related authentication protocolsStrong written and verbal client communication skillsWork Environment This is a remote position based in the United States or Canada. Occasional travel may be required based on business needs.Compensation & Benefits GPL Technologies offers competitive compensation based on experience, comprehensive benefits, 401(k) and paid time off.Above all, you’ll be part of a collaborative engineering team focused on delivering secure, reliable, and high-performance infrastructure solutions to creative and enterprise organizations across North America.#J-18808-Ljbffr