Join an inspiring Group Benefits Operations team as a Supervisor. Drive excellence in client service and team development while managing fast-paced operations.As a Supervisor in Group Benefits Member Operations, you will lead a dedicated team focused on delivering exceptional administrative support. Your role involves coaching, mentoring, and fostering a positive environment to meet quality goals. Collaborate with clients to improve their experience and handle escalated inquiries while implementing continuous improvement initiatives.Key Responsibilities:• Manage day-to-day operations of the member operations team• Act as contact for escalated inquiries from clients• Develop action plans to enhance client experiences• Coordinate planning and quality controls across teams• Identify new opportunities for service improvementRequirements:• Demonstrated ability in leadership and team motivation• Proven experience with service-level agreements• Knowledge of group benefits is an asset• Strong customer satisfaction focus and resourcefulness• Exceptional integrity and approachable leadershipShape the future of client support in Group Benefits with your leadership and commitment to quality service.#J-18808-Ljbffr
Lead Group Benefits Operations As A Supervisor For Impact
MANULIFE FINANCIAL
southwestern ontario, southwestern ontario
Published 27 days ago
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