Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers, fostering an inclusive workplace culture where all employees feel respected, valued and have an opportunity to contribute to the company’s success. Job Responsibilities Supporting or performing MS Office and Outlook configuration, software installation, new user setup, printer and network file share configuration, peripheral installation, and computer/user moves, adds, and changes. Reviewing trouble ticket queues, documenting support and diagnostic activities, and escalating problems as required. Accurately resolving and closing assigned trouble tickets in accordance with SLA requirements. Providing remote/onsite technical support services for end‑user software and hardware. Managing and performing business process analysis projects, presenting research and recommendations for improvements. Resolving incidents and fulfilling requests per knowledge documentation. Assisting with overall performance analysis, data analysis, trend analysis, graphing, and presentation development. Participating in the creation of functional requirements for IT systems that improve operational efficiency. Supporting leadership with knowledge management, training, new product support, and other specialties/projects. Required Skills Outstanding customer service skills. Strong oral and written communication skills. Strong interpersonal skills, able to work independently with minimal supervision. Diagnostic and troubleshooting ability for workstations, applications, peripherals, TCP/IP and printers. Strong organizational skills and ability to follow documentation procedures. Physical capability to lift and carry computers (approx. 50 lbs.), crawl into tight spaces, and climb ladders as needed. Preferred, Not Required A+, Microsoft, and Dell certifications (some required within a certain timeframe). Experience supporting MS Outlook in a networked environment and performing hardware/software break/fix. Experience supporting MS Office products and using a commercial trouble‑ticketing system such as ServiceNow. Qualifications Successful candidates must demonstrate the knowledge, skills, and abilities listed below. These include: Associate’s degree or equivalent combination of education, job‑specific certification(s), and experience (including military service). Four or more years of related business or functional experience. Competencies in customer support policies, IT environment, ITSM, PC hardware/software, service request management, software installation, technical troubleshooting, and telecommunications. Pay Transparency Base Salary: $39,100.00 – $69,000.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. Benefits PNC offers a comprehensive range of benefits for full‑time employees, including:• Medical and prescription drug coverage with a Health Savings Account feature• Dental and vision options• Life insurance for employee and spouse/child• Short‑term and long‑term disability protection• 401(k) with PNC match, pension, and stock purchase plans• Dependent care reimbursement account, backup child/elder care, adoption, surrogacy, and doula reimbursement• Educational assistance, including select programs fully paid• Robust wellness program with financial incentives Paid time off varies: maternity and/or parental leave; up to 11 paid holidays; 9 occasional absence days; 15–25 vacation days depending on career level; and additional days for years of service. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at or call and say "Workday" for assistance. All information provided will be kept confidential and used only to the extent required to provide reasonable accommodations. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in its hiring practices. #J-18808-Ljbffr