This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range CA$54.00/hr - CA$57.00/hrJob Description Insight Global is seeking a skilled Genesys Cloud Specialist to design and implement Genesys Cloud contact center solutions. The role involves assisting with needs assessment, conducting product demonstrations, developing configurations, integrating third‑party applications, and providing training and support. Additionally, the specialist will offer technical support, troubleshoot issues, monitor performance data, and recommend optimization strategies. Ideal candidates will have experience with Genesys Cloud, strong API knowledge, excellent communication skills, and the ability to work collaboratively with customers and technical teams.Required Skills and Experience3+ years of experience with Genesys Cloud platformExperience with AWS, Azure, or GCP.Experience with Genesys PureConnect.Experience integrating Genesys Cloud with third‑party applications to ensure seamless communication and data flow. Working with APIs and other integration tools.Good understanding of networking concepts and security principles.Excellent communication, collaboration, and problem‑solving skillsExperience developing and configuring IVRsBachelor’s degree in computer science, Information Technology, or related fieldSeniority level Not ApplicableEmployment type ContractJob function Information TechnologyIndustries IT Services and IT Consulting#J-18808-Ljbffr