Guest Services Manager – Fairmont Jasper Park Lodge AccorHotel Jasper, AB – $60,000–$68,000 per year – Full‑time. Reporting to the Director of Rooms. Overview Fairmont Jasper Park Lodge is a luxury resort set in the Canadian Rockies, undergoing a multi‑phase transformation. We are seeking a Guest Services Manager to lead our entrance and departure experiences, mentor a high‑performance team, and elevate guest satisfaction throughout the stay. Responsibilities Deliver professional, friendly, and sincere service to all guests. Supervise, schedule, train, and evaluate the Bell Desk staff, ensuring timely handling of inquiries and guest satisfaction. Provide day‑to‑day operational support for Front Desk, Royal Service, and Tours departments. Assist the Front Office Manager in all departmental activities, including covering MOD shift, issuing pre‑shift logs, and participating in shift meetings. Promote and participate in hotel initiatives such as CES, VOG, LQA, health and safety, and all guest service programmes. Maintain high Service Essentials and LQA standards, gathering and acting on guest feedback. Coordinate arrivals, departures, and lobby management with the Front Office. Oversee tours, groups and conventions from a guest‑services perspective, liaising with Front Office, Conference Services and Housekeeping. Anticipate and manage the needs of Accor members, Distinguished Visitors, Special Attention and VIP guests. Develop and implement new systems and standards to improve service quality. Organise and facilitate monthly team meetings, promote health and safety, and ensure compliance with all regulatory requirements. Maintain relationships with local attractions, tour operators and other service partners. Manage departmental supplies within budget, using the Labour Management Program for scheduling. Enforce a welcoming, inclusive environment that reflects Fairmont’s brand promise. Qualifications Valid Alberta driver’s licence. Minimum 1–2 years of Rooms Managerial experience. Experience in Guest Services and/or Concierge is an asset. Computer proficiency in Microsoft Office and experience with Opera, Royal Service Manager, IConcierge (or equivalent). Ability to work under pressure in a fast‑paced, unionised environment. Excellent interpersonal, written and verbal communication skills. Strong leadership, training, and motivating abilities. Professional, outgoing personality with initiative and problem‑solving aptitude. Legal eligibility to work in Canada. Benefits Starting salary $60,000–$68,000 gross annually, commensurate with experience. Subsidised staff accommodation assistance. One complimentary meal per shift in the staff cafeteria. Employee travel programme with discounts on rooms and food & beverage worldwide. Access to the Mountain Explorer Travel Programme – including 50% off food & beverage at Fairmont resorts in Banff, Lake Louise & Whistler. Comprehensive wellness platform for mental health and well‑being. Discounts on resort food & beverage outlets, fitness centre and golf course. Colleague Lifestyle Programme with staff activities and events. Application Process Applicants will receive an email from AssessFirst to create a profile and complete a questionnaire. Contact for accommodations or assistance during the recruitment process. #J-18808-Ljbffr