Advance your career as a Senior Network Support Specialist. Focus on diagnosing and resolving intricate network issues with a strong emphasis on customer interaction.In this pivotal role, you will handle complex Level 2 and 3 network problems, including VoIP and connectivity challenges. Collaborate with telecom carriers while leveraging network diagnostic tools to ensure service excellence and customer satisfaction. Your hands-on experience and analytical skills will be vital in this fast-paced environment.Key Responsibilities: • Analyze and troubleshoot wired and wireless network issues • Lead troubleshooting calls with customers and carriers • Resolve routing, NAT, and subnetting problems • Support VoIP services and diagnose call flow issues • Document actions and improve resolution processesRequirements: • 4+ years in network support or system analysis • Expertise in TCP/IP, routing, and network technologies • Experience with Cisco hardware and software • Strong problem-solving and communication abilities • Skilled in packet-level analysis with toolsBecome the go-to technical resource for resolving network and voice challenges for our valued customers. #J-18808-Ljbffr
Expert Network Support Specialist Needed
FIBERNETICS CORPORATION
kitchener, kitchener
Published 27 days ago
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