Become a vital part of Tolko as an Application Support Specialist in Vernon, British Columbia. In this role, you will enhance operations across Sales, Marketing, and Logistics while delivering exceptional customer support.With 3+ years in systems support, you will leverage your understanding of ITIL Procedures and your technical expertise to resolve incidents and optimize business processes at Tolko. Your collaborative approach will drive meaningful interactions within various departments including Finance and IT.Key Responsibilities: • Manage tier 2 support requests for multiple teams • Resolve technical and operational issues using diagnostic tools • Facilitate functional training and user support • Contribute to process documentation and improvements • Communicate status updates to all stakeholdersRequirements: • Minimum 3 years in customer service or application support • Knowledge of incident, problem, and change management • Strong understanding of business processes • Excellent communication skills • Proactive and solution-oriented mindsetUtilize your skills to drive innovation and enhance customer satisfaction at Tolko. #J-18808-Ljbffr
Dynamic Application Support Specialist At Tolko
TOLKO INDUSTRIES LTD.
vernon, vernon
Published 20 days ago
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