Overview Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians. We are a growing organization that serves more than 800,000 customers across Canada through Equitable Bank, Canada’s Challenger Bank™ and our subsidiary Concentra Bank. Together we have over $142 billion in assets under management and administration, and we are committed to driving change in Canadian banking to enrich people’s lives. Our EQ Bank digital platform has been named one of the top banks in Canada on the Forbes World’s Best Banks list since 2021. The Work As Product Manager you will lead in the evaluation and execution of transformation initiatives, including new products and product iterations or extensions. You will collaborate with credit, underwriting, technology, compliance, legal, marketing and distribution teams to identify and deliver on opportunities that enhance the client, advisor or broker experience, improve processes related to credit fulfillment and servicing, and create loyalty and advocacy for Equitable Bank. Required The Product Manager will also be responsible for leading all initiatives related to discovery, including research to requirement definition, and for ensuring that the priorities for the lending business lines are achieved. Key outcomes for this role are: Portfolio value: improvements to originations and launching new products to deliver growth Sales force effectiveness: growing submitted volumes and total customers for all lending products Broker / advisor / customer experience: CSAT and NPS Broker and customer growth and loyalty cycle times Reduction in cost per loan Continuous improvement to the Growth Businesses products and related digital assets used within the business The Core Parts Of Your Role Assist in the development and execution of product strategies, working with senior managers to implement initiatives that support business growth and profitability. Collaborate with internal teams (e.g., Risk, Finance, Operations) to manage and optimize the product offering. Support the development of business cases for new initiatives, contributing ideas that align with business objectives and customer needs. Manage product life‑cycle and help ensure smooth implementation of new programs and enhancements. Contribute to the creation and execution of strategic road‑maps, including financial and customer‑experience justifications. Monitor competitive trends and industry developments to keep the product offering relevant and competitive. Work with technology teams to translate customer needs and product objectives into actionable backlog items. Assist in managing vendor relationships, ensuring alignment with product goals and service‑level expectations. Help communicate product updates and deliverables to key stakeholders. Facilitate cross‑functional collaboration to resolve issues and remove blockers for the product development team. Support the identification and management of operational and training activities to ensure smooth product implementation. Contribute to the ongoing refinement of processes and practices to improve efficiency and delivery of product initiatives. Lead discovery, business casing and execution to bring products to market in a timely manner. Negotiate with external organizations, including insurers and managing general agencies, to expand partner institutions and approved carriers. Create and maintain reports that assist with the management of efficiency. Communicate with staff and external contacts to strengthen and promote the Equitable Bank brand in the marketplace. Let's Talk About You! Undergraduate degree in business or related field 9+ years of product management experience in the financial services industry with 2‑3+ years of lending experience preferred Demonstrated experience applying product management principles in a real‑world environment Continuous learning mindset with exposure to modern product, delivery and discovery practices Strong leadership and coaching skills Established and meticulous organizational skills Sound multi‑tasking skills and excellent attention to detail Ability to make decisions under pressure Coaching and mentoring of direct reports, setting clear goals and expectations, conducting performance reviews and driving continuous improvement Culture of learning, accountability and collaboration within the team Highly developed verbal and written communication skills Excellent time management, analytical and problem‑solving skills Experience with financial products in the decumulation space Commitment to providing superb customer service Proficient with MS Office (Word and Excel) Knowledge of mortgage lending, AML & ATF practices, and fraud risk in the mortgage industry Post‑secondary degree preferably in a financial field Ability to thrive in a constantly changing, high‑volume, high‑intensity environment Fluency in French considered an asset Job Complexities / Thinking Challenges The incumbent is responsible for driving stakeholder alignment across the organization and implementing change across both Insurance Lending and Reverse Mortgages, while also managing people in the day‑to‑day challenges that come with leading and supervising. What We Offer for Full‑Time Permanent Roles Competitive discretionary bonus Market‑leading RRSP match program Medical, dental, vision, life and disability benefits Employee Share Purchase Plan Maternity / Parental top‑up while you care for your little one Generous vacation policy and personal days Virtual events to connect with colleagues Professional development and comprehensive career development program A fulfilling opportunity to join a leading FinTech and help create a new kind of banking experience Location: 2200‑25 Ontario Street, Toronto, ON. The role is hybrid – time in office is spent at Equitable Bank’s additional office space. Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. We commit to providing a barrier‑free recruitment process and work environment for all applicants. #J-18808-Ljbffr