Lead customer engagement as a Technical Account Manager. Focus on technical support, onboarding, and customer success with engineering software across diverse industries.In this strategic role, you will manage technical relationships with customers, ensuring they maximize the potential of their engineering software systems. Your efforts will include assisting in onboarding, troubleshooting technical concerns, and providing presales support within the technical sales process. Active documentation and monitoring of account health will further help enhance customer satisfaction.Key Responsibilities:• Manage all technical aspects for assigned accounts• Support customer training and ongoing enablement• Diagnose and troubleshoot technical issues as they arise• Conduct technical discovery for sales and proposals• Document account status, usage, and feedbackRequirements:• Bachelor’s degree in engineering or technical discipline• Experience with CAD or similar software systems• Background in the marine or advanced engineering sectors• Ability to clearly communicate complex issues• Willingness to travel when requiredDrive customer success by facilitating effective use of innovative engineering tools and contribute to their design and operational efficiencies.#J-18808-Ljbffr
Account Manager For Technical Engineering Solutions
CADMATIC OY
vancouver, vancouver
Published 27 days ago
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