Floor Lead The Floor Lead plays a pivotal role on the store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. Responsibilities Customer Experience Lead by example and validate the quality of the in‑store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling. Maximize results and achievement of Key Performance Indicators (KPIs) by driving own performance and the performance and engagement of the team. Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings. Track and report KPIs: OPH, NPS (≥ 85%), SPH, STACK Leader Segment: Conversion and Sales Success. Operations Participate as needed in the execution of inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed. Participate in the back‑of‑house flow to support in‑store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards. Support in maintaining organizational integrity of the BOH up to and including display inventory, sellable inventory, packaging, and all supplies. Proficient in using point‑of‑sale systems, inventory management software, and other retail technology. Mitigate internal, external and administrative loss of product. Participate in identifying and escalating opportunities, gaps, risks and roadblocks with urgency and partner with cross‑functional teams to resolve. Merchandising Participate in the maintenance of Mejuri’s brand standards of visual presentation, cleanliness and functionality. Validate the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged. Coaching and informing all store team members on updates or changes to Visual Merchandising standard practices. Flags, identifies and actions any inefficiencies. People Participate in the successful integration of new talent to our store teams. Validate the regular and accurate assessment of our people against performance review criteria and KPIs. Build healthy relationships with our people and establish a positive and engaging work environment. Adhere to and validate our policies and compliance practices. Qualifications Experience in a high‑volume retail environment. Adaptable with the ability to think creatively and quickly. Excellent organization and analytical skills. Critical‑thinking ability – identify potential challenges and develop action plans. Physical requirements: Ability to stand for 8 hours, lift up to 50 lbs. Must be able to work evenings, weekends & holidays in alignment with the store’s availability requirements. Benefits Paid sick days. Monthly retail bonus program. Regular feedback via performance reviews. A robust in‑house retail learning program. Generous product discount. Salary Base pay range: $21 – $23 per annum, based on candidate’s experience and qualifications. Accommodation & Accessibility Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility‑related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application. #J-18808-Ljbffr