What You'll Do Interaction Management: Maintain constant oversight and provide precise responses to customer inquiries, messages, comments or requests within our community channels Mediation & Moderation: Ensure adherence to the brand's communication standards and intervene diplomatically to resolve grievances or misunderstandings Knowledge Capitalization: Identify recurring questions to enrich our Knowledge Base and collaborate with the Support team to harmonize response protocols Peer-to-Peer Facilitation: Encourage and highlight solutions provided by community members to one another, fostering user autonomy and organic engagement Escalation & Alerting: Detect critical signals or major bugs reported by the community and report them rigorously to the technical teams or Client Care management Operational Reporting: Monitor performance indicators related to satisfaction (Community CSAT), response times, and the volume of support tickets deflected through community animation About You Currently pursuing or recently completed a degree/diploma in Communications, Hospitality, Marketing or a related field A proven background in Community Management or Client Care on behalf of a brand is required; client-facing experience is an asset You are highly organized with strong attention to detail and capable of managing significant message volumes without compromising the quality of your output You prioritize problem‑solving and user satisfaction above all else without compromising on the Brand strategy You possess exceptional writing skills and the ability to synthesize complex concepts into clear, courteous, and professional messaging You remain calm and constructive when interacting with demanding customers or managing sensitive situations Fluent in English and French, and Spanish is considered an asset Benefits Inspiring Work Environment: Immerse yourself in a creative, collaborative company where artistry and empowerment converge Growth Opportunities: Be part of a fast‑growing company committed to nurturing talent and fostering career development Recognition and Support: A team that values your contributions and celebrates your success Exclusive Perks: Access to Nuovo's services and products, ensuring you, too, can experience the power of portraiture. We also provide you with a 50% Family & Friends discount #J-18808-Ljbffr