ITC Infotech is looking for Bilingual Deskside Support Analyst to join our team in Quebec City, Canada. Working Mode: Onsite - You'll be there in office for 5 days a week Role Summary We are seeking a Bilingual Deskside Support Analyst to provide hands‑on, onsite IT support for end users. This role focuses on troubleshooting hardware, software, and peripheral issues, supporting Windows environments, and ensuring smooth day‑to‑day IT operations. Key Responsibilities Provide onsite deskside support to end users (L1/L2 level) Troubleshoot and resolve hardware and software issues on Windows laptops/desktops Support printers, scanners, docking stations, and other peripherals Perform IMAC activities (Install, Move, Add, Change) Manage incidents and service requests via ticketing system Assist with user account support (password resets, access issues) Set up and deploy new laptops and workstations Provide VIP support when required Must‑Have Requirements 3+ years of Deskside / End‑User Support experience Hands‑on hardware support experience Experience with ticketing systems (ServiceNow or similar) Language Required (Must Have) Fluency with English Fluency with French Equal Opportunity Employer ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women. #J-18808-Ljbffr