Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash‑back benefits and financing options for Rogers purchases using cutting‑edge technology. Interested? Take the next step and consider this opportunity to make a meaningful impact with Rogers Bank. Who We Are Looking For The Credit Operations Performance Analyst supports the management and optimization of 1st and 3rd Party collections performance across Wireless and Residential portfolios. Reporting to the Senior Manager, 1st & 3rd Party Vendor Management, this role leads performance analytics, forecasting, and insights that drive improved collection outcomes, vendor accountability, and customer segmentation. The role partners cross‑functionally with Credit Policy, Strategy, Finance, and Retention, acting as a subject matter expert in collections performance and forecasting. What You’ll Do Analyze large, complex datasets to generate insight‑driven recommendations that improve collection performance across live delinquent customer bases (Wireless and Residential). Own weekly, monthly, and annual tracking, analysis, and reporting of key collection performance metrics and scorecards. Deliver regular performance reporting, forecasts, and action plans to senior leaders and operational stakeholders. Conduct root‑cause analysis to identify performance drivers, customer profiles, and segmentation opportunities. Translate business problems into analytical requirements; develop clear, executive‑ready reports and presentations. Support projects and change initiatives related to vendor performance management and collections strategy. Produce ad‑hoc analysis as required, responding to emerging business questions with speed and rigor. Define business requirements for system and infrastructure enhancements that enable improved performance measurement and forecasting. Act as a subject matter expert on Wireless and Residential collections performance, forecasting, and vendor management. What You Bring Post‑secondary degree or diploma (or equivalent experience) in Statistics, Mathematics, Business, or a related discipline. 3–5 years of progressive experience in performance analytics, forecasting, or business insights roles. Strong experience working with large datasets, including data mining, manipulation, and performance reporting. Strong analytical and problem‑solving capability, with the ability to move from data to insight to action. Proven ability to clearly communicate technical concepts and analytical outcomes to business audiences at all levels. Experience with billing platforms such as V21, SGI, and Maestro (asset). Advanced proficiency in Microsoft Excel, PowerPoint, and Word. Highly organized, detail‑oriented, and able to manage multiple priorities in a fast‑paced environment. Self‑starter with a proactive mindset and strong follow‑through, requiring minimal supervision. Flexible, adaptable, and comfortable operating in an environment of change. What’s In It For You Competitive salary & annual bonus Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs. Discounts: up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores. Paid time off for volunteering Company matching contributions to charities you support Growth & Development Opportunities Self‑driven career development programs (e.g., MyPath program) Rogers First priority in applying to internal roles of interest Wellness Programs Homewood employee & family assistance program Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions Low or no‑cost fitness membership with access to virtual classes Our commitment to the environment and diversity Work for an organization committed to environmental protection Strong commitment to diversity and inclusion with employee resource groups supporting equity‑deserving groups, including People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities, and Women. We believe the key to a strong business is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We work with candidates experiencing disability throughout the recruitment process to ensure they have what they need to be at their best. Everyone who applies for a job will be considered. #J-18808-Ljbffr