Job Description Customer Experience Associate who will process financial transactions accurately, provide excellent customer service, and promote TD banking solutions to enhance the customer experience. Responsibilities Process financial transactions such as deposits, withdrawals, and bill payments in accordance with standard operating procedures, industry regulations, and TD's Code of Conduct and Ethics. Understand and determine customer needs to recommend appropriate solutions while exercising discretion with confidential matters. Respond to and resolve customer concerns using standard procedures, escalating non‑standard activities as necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner. Provide personal advice and clear information on banking solutions and processes to customers. Contribute to a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone updated on routine activity status. Deliver quality customer experiences and recommend operational improvements where opportunities exist to achieve operational excellence. Qualifications High school diploma and/or 1+ year of relevant experience. Undergraduate degree or equivalent is an asset. Strong administration, organizational, planning, and time management skills to work in a fast‑paced environment. Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and Internet. A self‑motivated, detail‑oriented individual who can handle multiple tasks and changing priorities. Dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner. Language Requirements Fluency in Mandarin and/or Cantonese required. #J-18808-Ljbffr