About the job RQ08184 - Specialized IT Consultant Description Responsibilities Provide daily ongoing Tier 2 subject matter expertise to clients with MS GP 2016, 2018, BSSI HFM and Logibec MMS through the Footprint ticketing system or other mechanism Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity Liaison between users and other team members including Database Administrators (DBAs), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts Identify application defects and assist in complex trouble shooting and root cause analysis Follow all established Service Management process and identify opportunities for improvement Qualifications 2+ years of experience working in the healthcare industry Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health Logibec MMS (Materials Management System) BSSI HFM (Health Financial Management) Knowledge of Service Management Processes with 5+ years experience in supporting remote clients Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets Experience with Footprints Ticketing Application Proven track record for building strong working relationships Strong interpersonal, and verbal and written communication skills Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively Excellent analytical, problem-solving, and decision-making skills Ability to apply strong listening skills to facilitate issue resolution A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines Microsoft Great Plains 2016, 2018 BSSI HFM (Health Financial Management) Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets Nice to Have CCIM - Community Care Information Management (HRIS and MIS) experience #J-18808-Ljbffr