Responsibilities Your team ensures that enterprise customers are successful and happy using Sanity by working closely with technical leaders to align their strategic goals with implementation details, facilitating brainstorming sessions among editors, designers, and developers, and helping developers make decisions for their unique business needs. Take ownership of customer relationships and drive both internal and external conversations, while learning and developing expertise on the people side of technology. Lead onboarding workshops customized to each customer’s needs and background. Proactively develop relationships with technical and product stakeholders at customers. Meet regularly with technical customers to demonstrate how new features work for the customer’s specific needs, answer their questions, and help them plan their Sanity implementation. Work with account managers to develop expansion opportunities at existing customers. Support the new account sales cycle through technical workshops and proof‑of‑concept development. Create and share examples to help customers understand concepts and implement more quickly. Develop and maintain guides and learning modules to address common topics. Develop and maintain plugins for common integrations and implementation patterns. Represent clients’ requests and requirements to the internal product team. Collaborate with Support Engineering to resolve customer challenges and unblock specific scenarios. Support marketing and product research teams to connect with relevant customers and plan events and webinars. Location: Remote in the United States or Canada. Qualifications 3-5 years of experience in a software development role. Advanced experience with at least one of the following frameworks: React, Vue, Angular, Astro. Familiarity with backend architecture and SaaS platform integrations. Experience with one of the following: Implementing headless CMS. Implementing headless ecommerce. As a Solution Engineer or Solution Architect at a developer‑focused SaaS. Outstanding communication skills, both verbally and in writing. Proven experience developing solutions with customers. Problem‑solving skills with a result‑oriented mindset. Exceptional organizational and time‑management skills. Strong attention to detail and structured approach. Bonus: experience in a B2B customer‑facing role, such as consulting or account management. Bonus: experience using Sanity in production. Benefits Highly‑skilled, inspiring, and supportive team. Positive, flexible, and trust‑based work environment that encourages long‑term professional and personal growth. Global, multi‑culturally diverse group of colleagues and customers. Comprehensive health plans and perks. Healthy work‑life balance that accommodates individual and family needs. Competitive salary and stock‑option program. EEO Statement Sanity.io pledges to be an organization that reflects the globally diverse audience that our product serves. We believe that in addition to hiring the best talent, a diversity of perspectives, ideas, and cultures leads to the creation of better products and services. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, or gender identity. #J-18808-Ljbffr