Montreal, Canada Full time on site Operations Experienced JOB SUMMARY We are seeking a motivated and detail-oriented individual to join our team as a Junior IT Desktop Support. This is an entry level position. The individual will support, install, and fix PCs, laptops, printers, mobile devices, and other computer assets in the organization. Primary responsibilities will be to assist with helpdesk tickets, answer calls, install PCs and move PC’s to their appropriate environment. As a member of our IT department, you will be responsible for providing technical assistance and support to our internal users, ensuring the smooth operation of our IT systems in Montreal. CORE RESPONSIBILITIES Provide prompt and courteous first-level technical support for desktop, laptop, and peripheral hardware. Diagnose and resolve hardware and software issues, escalating when necessary. Collaborate with other IT support teams to ensure timely and efficient problem resolution. Install, configure, and update software applications and operating systems. Conduct hardware and software upgrades and ensure compliance with licensing agreements. Contribute to IT projects such as system upgrades, rollouts, and migrations. Conduct regular preventive maintenance on IT equipment. Provide technical support for virtual meetings and conferences. REQUIREMENTS/QUALIFICATIONS A degree or diploma from a recognized post-secondary institution (such as an Institute of Technology, College or University) in a field related to computer technology or equivalent experience. Knowledge in technically supporting windows PC systems and desktop support a must Operating Systems: Window 7,8,10 and 11 a must. Window Servers would be an asset. Basic understanding of IT concepts and technologies. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Eagerness to learn and develop new skills in the IT field. Knowledge of active directory and IT security concepts would be a definite asset. Experience in systems administration would be an asset Be able to work ON-SITE; Montreal Office Relevant Work Experience: 1+ years, Entry Level Position KEY COMPETENCIES Exceptional customer service orientation. Outstanding aptitude for learning and adaptability Enthusiastic passion for technology. Superior analytical and problem-solving skills. Strong emphasis on family and team collaboration. Commitment to moral integrity and honesty. Keen attention to detail. Flexibility in accommodating varied working schedules. Exceptional team player. Steadfast commitment to moral integrity and honesty. Ability to perform effectively in high-pressure situations. SPECIAL CONDITIONS OF EMPLOYMENT Be able to work extended hours and participate in on-call rotations to provide shift and after-hours support for critical issues and ensure continuous availability of IT service. #J-18808-Ljbffr