Location: Work From Anywhere (Canada) - Bilingual Day‑to‑day responsibilities Ensure the timely and successful delivery of Sherweb’s solutions according to our customers’ needs and objectives; Provide training on our products and platform, along with onboarding and sales support to both new and existing customers; Collect customer feedback and identify opportunities for Sherweb to continuously improve their products and services offerings; Provide pre‑ and post‑sales support; Play a vital role in customer satisfaction by offering best‑in‑class, efficient and professional solutions; A strong focus on first contact resolution and problem solving in a timely manner; Handling and taking ownership of internal requests and processes, on behalf of our customers. Requirements & qualifications 2 years of customer‑facing experience Ability to juggle multiple tasks and priorities Strong written and verbal communication skillsStrong time management and organizational skills Excellent knowledge of Microsoft products (Outlook, Teams, Excel) Experience in a similar, or sales focused role is preferred Ability to provide a quick turnaround for customer needs Passionate about the customer experience A natural, personable, and dedicated team player Experience in IT is preferred Bilingualism (French and English) is required Benefits of working at Sherweb A friendly and diverse work culture with inclusion and equality at the heart of our actions Beautiful offices for meetups and collaborative work (Sherbrooke and downtown Montréal) State‑of‑the art technology and tools A results‑oriented culture where talent, action, and thinking outside the box are given due recognition Annual salary review based on performance Generous and caring colleagues of various professional and cultural backgrounds A flexible total compensation offer A base salary ranging between $ 37,030 and $ 52,900 CAD yearly Vacation time that considers your previous experience Advanced paid hours to recharge your batteries (holidays and mobile days) Flexible benefits plan that adapts to your needs Flexible savings fund options A monthly home internet allowance Considerable growth opportunities A career path with opportunities to learn and grow Proximity to your direct manager and open, honest communication to support your development Multiple initial and on‑the‑job training opportunities and tools to track your progress and help you scale up in your career #J-18808-Ljbffr