Elevate customer service operations as a proactive Service Delivery Manager. Utilize cutting-edge technology and data insights to refine cardholder experiences while working remotely from Ontario or British Columbia.This role empowers you to craft innovative strategies and implement operational transformations that directly impact customer satisfaction. Collaborate with talented teams and BPO partners to ensure compliance with quality standards and optimize performance metrics while pioneering new solutions in fintech customer support.Key Responsibilities:• Spearhead operational improvements through data analysis• Manage relationships with operational vendors• Track KPIs and customer feedback for enhancements• Refine processes for improved workflows• Champion quality assurance and compliance effortsRequirements:• 7+ years of experience in Customer Support Operations• Background in managing BPO services• Strong verbal and written communication skills• Technical proficiency with CRM and analytics platforms• Background in fintech, banking, or paymentsSeize the opportunity to transform customer interactions and establish a high-performance support culture that achieves excellence in service delivery.#J-18808-Ljbffr
Service Delivery Manager Driving Cardholder Experience Excellence
MQ REFERRALS ONLY
vancouver, vancouver
Published 27 days ago
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