About the Job You Are Considering The TPM team manages domain-specific technical support for all client products used by customers. Responsibilities The TPM provides deep expertise and technical support for client products, serving as the go-to product expert for questions from customers and internal client teams. The TPM analyzes customer feedback and product incidents to provide leadership and guidance for development activities. This role prioritizes bug fixes and required enhancements, tracks progress with development teams, and validates changes prior to product delivery. To deliver high-quality technical support, the TPM provides accurate responses—through workarounds or software fixes—to customer issues. This includes analyzing customer-raised tickets, creating precise tickets in Agility to address defects, and validating delivered fixes before releasing them to customers. Respond to A/L tickets using the Fresh Desk tool. Create tickets in Agility for defect corrections or new requirements in upcoming software versions. Track these tickets through analysis, development, and execution of UATs to validate delivered fixes. Update UAT procedures for product enhancements and document UAT results for bug fixes. Review operational documentation, including limitations notes, user guides, and release notes. Participate in meetings with development teams to track and support development activities. Participate in meetings with clients to follow up on agreed actions and progress. Qualifications Experience with U.S. Federal Aviation Regulations (FAR) related to Airline Crew Legality is required. Compensation The base compensation range for this role in the posted location is CAD $62,874 – $125,747 per year. Benefits Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) Life and disability insurance Employee assistance programs Other benefits as provided by local policy and eligibility EEO Statement Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. #J-18808-Ljbffr